Support
Something not working, or a booking gone wrong? Email us and a person will read it.
EMAIL US
davidmorales@bookit.com.phWe reply within one working day. Include your booking date and the shop's name and we can sort it faster.
Common questions
How do I cancel a booking?
Open the Bookings tab, find the appointment and tap Cancel. You can cancel one booking per day.
The deposit reserves your slot and is not refunded if you cancel — the shop turned other customers away for that time. If the shop cancels, or cannot serve you, your deposit is returned in full.
I paid but my booking still says pending
The shop checks their GCash and confirms it manually, usually within a few hours during opening times. If it is still pending the next day, email us with the reference number and we will chase it.
How does home service work?
Pick a category, pin your location, and you will see only the shops that travel to your area. Prices include the travel fee, so nothing changes at your door.
You pay a 30% deposit plus the full travel fee to reserve. The rest is paid when the specialist arrives. They will message and call you before setting off.
Who can see my home address?
Only the shop you book with, and only after your deposit is paid. Before that, shops see your barangay and nothing more.
Nobody came, or they were very late
Email us with your booking details. If the shop did not arrive, your deposit and travel fee are refunded in full.
How do I delete my account?
Profile tab, then Delete my account. This removes your profile, saved address, photos and favourites. Past bookings are kept in a limited form for the shop's tax records, detached from your contact details.
I want to list my shop on Book It
Email us with your shop name, where you are, and what you offer. We will get you set up and walk you through it.
The app is slow, or something looks broken
Tell us what phone you are using and what you were doing when it happened. A screenshot helps a great deal.
Book It Solutions OPC
Brgy. Dela Paz, Biñan City, Laguna 4024, Philippines
davidmorales@bookit.com.ph