Privacy Policy
Last updated 28 August 2026
Book It is operated by Book It Solutions OPC, a One Person Corporation registered in the Philippines. This policy explains what we collect, why, and what you can do about it. We have tried to write it in plain language rather than legal boilerplate.
The short version. We collect what we need to book you an appointment and let the shop reach you. We do not sell your information, we do not share it with advertisers, and you can delete your account from inside the app at any time.
Who we are
Book It Solutions OPC
Brgy. Dela Paz, Biñan City, Laguna 4024, Philippines
davidmorales@bookit.com.ph
We are the data controller for the information described below.
What we collect, and why
| What | Why |
|---|---|
| Name | So the shop knows who is arriving |
| Email address | To create and sign you into your account |
| Mobile number | So the shop can call you about your booking. For home service the shop must call before travelling. |
| Home address and map pin | Home service only. Shared with the shop you book, after you have paid, so they can reach your door. |
| Location | To show shops near you and work out which ones travel to your area. Only while you are using the app. |
| Photos you upload | Inspiration photos go to the shop serving you. Payment screenshots are shown to that shop so they can confirm your deposit. |
| Reviews and booking notes | Reviews appear publicly on the shop page. Notes go only to that shop. |
| Booking history | To show your appointments and let shops manage their schedule |
| Account ID | An internal identifier linking you to your bookings |
What we do not collect
- Card or bank details. Deposits are sent through GCash, outside Book It. We never see your payment credentials — only the screenshot you choose to upload as proof.
- Your contacts, messages, browsing history, or advertising identifiers.
- Health information. Booking a treatment is not a medical record and we do not treat it as one.
Who sees your information
Your details are shared with the shop you book with, and no one else. They see your name, mobile number, the services you chose, any note or photo you attached, and — for home service — your address once your deposit is paid.
Before you pay, a shop sees only your barangay, never your exact address.
Service providers we rely on
- Google Firebase — accounts, database and file storage. Our data is held in the Singapore region (asia-southeast1).
- Expo — delivers push notifications to your device.
- OpenStreetMap — supplies map tiles. It receives only the map area being viewed, not your identity.
These providers process data on our instructions. We do not sell your personal information, and we do not share it with advertisers or data brokers.
Your rights
Under the Philippine Data Privacy Act of 2012 (RA 10173) you may:
- Ask what information we hold about you
- Correct anything that is wrong
- Have your information deleted
- Object to how we use it
- Receive a copy of your information
- Complain to the National Privacy Commission
Deleting your account. Open the app, go to the Profile tab, and tap Delete my account. This removes your profile, saved address, photos and favourites.
Completed bookings are kept in a limited form because the shop needs their sales records and Philippine tax rules require it. Those records keep the date, service and amount, and are detached from your contact details.
How long we keep things
- Your account — until you delete it
- Bookings — five years, for the shop's tax and accounting records
- Payment screenshots — twelve months, in case a payment is disputed
- Inspiration photos — deleted with your account
Keeping it safe
Traffic is encrypted in transit. Access is controlled by database rules so that customers see only their own bookings and shops see only theirs. Staff access is limited to what is needed to run the service.
No system is perfectly secure. If a breach affects your information we will tell you and the National Privacy Commission as the law requires.
Children
Book It is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has created an account, email us and we will remove it.
Changes
If we change this policy we will update the date above and, for anything significant, tell you in the app.
Contact
Questions about your privacy, or want to exercise any right above? Email davidmorales@bookit.com.ph and we will reply within 15 working days, as the Data Privacy Act requires.
You may also contact the National Privacy Commission at privacy.gov.ph.